Privacy Policy
Last updated: January 15, 2025
1. Information We Collect
When you use Shadow wave flux services, we collect various types of information to provide you with the best gaming experience while ensuring compliance with regulatory requirements.
- Personal Information: Name, address, date of birth, email address, phone number
- Financial Information: Payment method details, transaction history, withdrawal preferences
- Gaming Information: Game preferences, betting history, account activity
- Technical Information: IP address, device information, browser type, location data
2. How We Use Your Information
We use your personal information for legitimate business purposes and regulatory compliance:
- Provide and maintain our gaming services
- Process payments and withdrawals
- Verify your identity and age (19+ requirement in Ontario)
- Comply with anti-money laundering and responsible gaming regulations
- Send important account updates and promotional offers
- Improve our services and user experience
- Prevent fraud and ensure platform security
3. Information Sharing
We do not sell your personal information. We may share your information only in the following circumstances:
- Regulatory Compliance: With the Alcohol and Gaming Commission of Ontario (AGCO) and other regulatory bodies
- Service Providers: With trusted third-party providers who help us operate our platform
- Legal Requirements: When required by law or to protect our legal rights
- Business Transfers: In connection with mergers, acquisitions, or asset sales
4. Data Security
We implement industry-standard security measures to protect your personal information:
- SSL encryption for all data transmissions
- Secure payment processing systems
- Regular security audits and assessments
- Limited access to personal information on a need-to-know basis
- Employee training on data protection practices
5. Your Rights
Under applicable privacy laws, you have the following rights regarding your personal information:
- Access: Request copies of your personal information
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your personal information (subject to regulatory requirements)
- Portability: Request transfer of your information to another service
- Objection: Object to certain uses of your information
6. Cookies and Tracking
We use cookies and similar technologies to enhance your experience and analyze site usage. You can control cookie preferences through your browser settings, though this may affect site functionality.
7. Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Gaming and financial records are typically retained for 7 years as required by Ontario gaming regulations.
8. Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
- Customer Support: Available 24/7 via live chat
- Email: support@shadowwaveflux.com
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date above.